Spectator Admissions, Ticket Insurance & Refund Policy

Welcome to the Prep Girls Hoops Spectator Guide! Below is everything you need to know regarding ticket purchases, entry requirements, ticket insurance, and our refund policies.

Spectator Admission Prices & Entry

We strive to keep ticket pricing reasonable, consistent, and aligned with market standards. While pricing may vary slightly by event due to operational variations, our process for purchasing and entering the venue remains the same across all tournaments:

• How to Purchase: Tickets can be purchased online in advance here or in person at the venue entrance. Purchasing online prior to arrival is strongly recommended to avoid waiting in line. Signage will be posted at the door to assist with mobile purchases if needed.
• Scanning & Entry: After completing your online purchase, you will receive a QR code via text and email. Present this QR code on your mobile device at the entrance.
• Wristbands: Once your QR code is scanned, you will receive a physical wristband that must be worn on your wrist at all times (no exceptions). Your wristband provides entry to all Prep Hoops tournament venues for that entire weekend's event.

Refund Policy Details

All spectator ticket purchases are final and non-refundable, except in the case of an event cancellation as outlined below.

We understand that schedules can change and conflicts may arise; however, tickets are non-refundable in these situations.

If a full event day is canceled, refunds will be issued for ticket purchases associated with that day. For weekend passes purchased either in advance or on-site, a partial refund will be provided if an entire event day is canceled.

For questions regarding refunds related to a canceled event day, please contact our team here.

Ticket Insurance (Optional Coverage)

All standard ticket purchases are non-refundable. To offer greater flexibility, Prep Girls Hoops offers optional Ticket Insurance during the checkout process to protect your purchase if unforeseen circumstances prevent you or a participant from attending.

How to File a Claim / Request a Refund: If you purchased ticket insurance and need to request a refund for a covered reason, you must contact the insurance provider directly:

• Provider Contact: [e-mail]
• Process: The provider will guide you through the claims process and inform you of any required documentation.